Frequently Asked Question About Our Virtual Assistant Services

Everything you need know about Virtuallytics

Let us give you a simple example here.

Would you like to employ a greater number of staff in your company than what is actually required & pay more salaries to them? No right? Here lies the advantage of using a Virtual assistant. It is time saving, cost efficient with zero liability.

A virtual assistant can help you with almost everything in your daily hectic schedule. From organizing your email to designing your sales brochure, your 24*7 friendly virtual partner serves you well!

Of course,  you will get a dedicated VA who will have expertise in your chosen field of work and perform various services dedicatedly like – social media marketing, content writing, financing, market research, lead generation, scheduling  meetings etc. Your appointed virtual assistant is your personal helper in work who will dedicate his time according to your preferences.

You will be provided with your VA’s direct email address and phone number. You can avail the Voice Over Internet Protocol to communicate. Also, your VA will be present on all the instant messaging platforms you are comfortable with. Example: Skype, Gtalk, GoTo Meeting, and others.

We hire Virtual Assistants with a wide variety of skills. Our employees can handle anything that the clients want us to. Their capabilities are not limited to any particular field, if you provide the proper training; they can execute any work remotely. Our quality service starts with correct hiring, training as well as maintenance of talented professional workforce. Our assistants go through an intense selection process before they can join our organization. Our team comprises of qualified professionals from college graduates, management graduates and previous work experience in relevant industry.

Noo, your will feel absolutely homely by the services provided by a virtual assistant. Instead, we have reported great feedback after implementing the services.

Many business owners also have the same concern thinking that they will lose touch with their customers. Virtual assistants are actually present to help you deliver faster, more reliable, and more professional services.

We provide you with a “ 24*7  stress- free experience“ where your needs are looked after and demands are met by our skilled group of dedicated virtual assistants and project managers. Your data remains confidential with us. You can trust and talk to us anytime during business hours.

All our assistants understand proper English.

In terms of barriers, we will not assist with anything illegal or something degrading to our staff. We cannot provide our clients with anything requiring a professional license, running physical errands, providing artistic, and finally any sort of impersonation, such as outbound sales calls.

Every company has their own ways of  maintaining the work quality and they can do that in several ways. Quality control check definitely falls in the basket of essentials and to achieve that we must establish the measures first.

Our guidelines are the reference provided to us by our clients. We maintain a regular basis of interaction with all our clients. These regular updates ensure that they always know how their assigned VA is utilizing the time allocated. An expert will be leading your VA and will always monitor their work on a daily basis to ensure a timely work delivery.

Our standary currency is USD.

Your monthly fee is the only charge here, apart from the transfer fees, if any.

We only charge for the subscription fee of the plan you chose. You can make payments through bank transfer or PayPal. You will be biiled starting of each month according to the plan you’ve signed up. If you’re unhappy with the service, you can cancel your plan anytime befor the next billing.

For fixed priced jobs, work is inititated only after the payment is recieved.

You will be contacted by one of our Team Leader within 12 to 24 hours after you sign up and they will help you with payment process and contract. Once everything is in place, we discuss your needs in more detail and assign you a dedicated VA who we think will be the best candidate for you depending on your needs.

Typically it takes 1 business day to start with your tasks/project. You may also send detailed instructions of your tasks in addition to deadlines and expectations at our email id to start quickly with your Project. Additionally, if there is any special requirement or in case of hiring a virtual team, it can take 1 to 2 weeks to allocate dedicated staff to start with your Project.

Yes it is available, your VA will work according to the time you assign him to. Though it’s not always necessary to have your VA working in your same time zone, but it is possible to have that option if you want.

Yes, you can cancel your plan but only after the fixed period of time that you have purchased from us. You can also change your plan, i.e., is upgrade, downgrade your subscription at any point of time. As per our policy, we provide rollover unused hours to the next month, so we advise you to choose your plan prudently as per your utilization requirements.

Project is something that is not covered in the monthly subscription. Project can be taken under a fixed price. We offer custom solution so even if something is not listed within our website under the "fixed price job section", we can still cover.

Our highly secure data centre keeps all your data under strict privacy and we ensure that all our assistants sign a Non-Disclosure Agreement before taking up any client work. We are quite concerned with security of the data of our esteemed clients. All our personal assistants have signed an NDA with the company, and we maintain strict privacy rules.

No. there is no initial fee required. Your monthly subscription is the only fee that you shall be paying.

We will notify you of the same and you will have the option of upgrading your plan. You can also send us an email or just let your VA know about the change and we'll adjust your plan accordingly.

We allow 25% of the unused hours to roll over to the next month. This policy is being followed to be fair to all of our clients. Our VA is only supposed to work 40 hours a week.

You can upgrade or downgrade your plan on a monthly basis. If you know that you won't have enough work for the VA in the coming month, you can downgrade your plan before your next renewal date and can go back to the original plan when you are ready.

You will be notified by your VA if you are about to go over your hours. There are 2 options. Either you can buy additional hours at some amount per hour, or you can just ask the VA to let our Accounts department renew your account.

 

Yes, your dedicated assistant has a completely equipped work station. They might be located at any place, around the globe. (That depends on the respective company).

When your VA is away another assistant will cover them, having been fully briefed on the work and your requirements.  Each client has a customized call routing plan based on their type of business. After hours, based on your needs, we can provide options such as voicemail boxes, SMS message alerts, e-mailed voicemail messages, and pre-recorded information. The system will automatically switch to the after hours setup and your calls will be routed via a professional auto attendant based on your business needs.

Change them! Simply communicate your issue to our team leader and we'll find you an assistant who'll be a better fit. Yes, you are chargeable for the particular amount of time that you have purchased from us, even if you do not like the service.